Skip to content

Meet the Team at
inBalance Chiropractic and Wellness


Get to Know Us

Stephanie Russell, Operations Manager

stephanie headshotI’ve been around chiropractic my whole life and know how important it is to stay aligned in order to feel my best. I’ve been working with inBalance Chiropractic since October of 2016 and have heard countless stories how chiropractic has changed patients’ lives. This is one of my favorite things about working here the other is being surrounded by amazing, caring, hard working people. Every day is a little differently at work but I mainly help with whatever needs it as the operations manager. Sometimes you’ll find me at the front desk and other days I’ll be working behind the scenes researching ways the business can operate smoother.

A fun fact about me is that I was adjusted for the first time only being a few hours old! I love how chiropractic is for everyone no matter what age. I graduated from University of New Hampshire with a psychology degree and a background in nutrition and business. I fell in love with the holistic way of living and decided to get my New Hampshire esthetician license while focusing on using nature’s products. I worked as an esthetician in New Hampshire until I moved back to Massachusetts to be closer to family. I enjoy planning events, spending time with family and friends, and playing with animals (especially my dog Chubbs!).

charlene headshot

Charlene Hollum, Patient Account Specialist

I have been working for inBalance Chiropractic as a billing specialist since 2011 having a background in credit and collections. I typically work from home and email is the best form of communication for me. I enjoy reading, hiking, and solving problems and puzzles. I will assist you with any billing or insurance questions.[/builder_callout]

Tina Flynn, Company Support Administrator

Tina FlynnI have been working at inBalance Chiropractic & Wellness since March 2009. I enjoy working with the public and helping others. My responsibilities enable me to do just that. I am happy to answer any questions you may have and to schedule your appointments. My faith, family and friends are everything to me. I am involved in Bible Studies at my church and I enjoy taking care of my great nephews and nieces and shopping!

I am blessed to work with such great and caring doctors, staff and patients. Chiropractic care has made such a difference in my life. I used to suffer from chronic migraines and sinus infections. They are no longer an issue since I have regular chiropractic adjustments. I am still amazed at how chiropractic care can help and improve the quality of life for so many.

olivia houlihan

Olivia Houlihan, Massage Therapist

I’m a passionate wellness enthusiast with a background in exercise science, having graduated with a bachelor’s degree in 2022 from Dean College. I furthered my love for helping others by attending Spa Tech Institute in 2023 to become a licensed massage therapist. As a lifelong learner, I aspire to attend chiropractic school in the near future to expand my knowledge and expertise in holistic health care.

Having been a patient of Dr. Debs and Dr. Jackie since the age of 8 years old, they have inspired me to pursue a career in the holistic world and I am very excited to be working at inBalance! When I’m not pursuing my educational goals, you can find me at the gym, where I enjoy competing in the INBF bikini division. Right now I am an amateur in the bodybuilding world but my goal is to make it to the pro level one day. I’m dedicated to positively impacting people’s lives, and I find immense joy in using my skills to help others!

Read more about Olivia in her introductory blog!

Shayna Levy, Massage Therapist

shayna headshotShayna is a Licensed and Board Certified Massage Therapist. She graduated from the Bancroft School of Massage Therapy in 1996. Whether you are looking for stress reduction, relief from chronic pain or need therapy to help with injury recovery she has developed multiple skills over the years to help. She continues to further her education and knowledge.

Shayna is very client focused, treating each person as an individual, listening to their needs, and helping them achieve a better and healthier life.

She has previously been a finalist in the Telegram and Gazette Best of Central Mass poll and the Worcester Magazine Best of Worcester Poll.

Lillian Wis

Lillian Wis, Office Administrator

I thrive off of making our patients at inBalance happy and satisfied with whatever needs they may have, whether it’s fitting them in for appointments or answering questions. Along with working at inBalance, I am also my father’s caregiver. I am happy to be there for him and my family as I am a very family oriented person. I consider the team here at inBalance family as well especially the longer I am here with them! I am super grateful to get to work with such an amazing team!

I have 2 beautiful children and during my free time I am enjoying life with them and our dog Coco! Our favorite things to do are go to the park and get ice cream.

Rayanne Carl, Office Administrator

rayanne carlHello! I’m Rayann, currently pursuing a Bachelor’s degree in Exercise Science with a deep passion for kinesiology and holistic health practices. My journey into this field was sparked by frustration with misleading health information and a desire to help others achieve their best health.

At InBalance Chiropractic, where I’ve been part of the team since 2024, I’ve had a transformative experience. Initially skeptical about chiropractic care, I’ve come to appreciate how our doctors develop personalized treatment plans. It’s not about quick fixes; it’s akin to regular maintenance for your car—addressing issues before they worsen for long-term wellness.

Outside of academia and work, you can find me exploring nature through hiking or soaking up the serenity of the ocean. I also indulge in binge-watching shows like New Girl, Shameless, and Bridgerton. I have a weakness for burritos and find joy in bringing laughter to others.

I’m excited to be part of a clinic that prioritizes holistic health and patient-centered care. If you’re seeking alignment with your best self, I look forward to welcoming you to InBalance Chiropractic.

Becky Phillips

Becky Phillips, Patient Coordinator

I’ve been a patient at InBalance since 2017 and I’m excited to be part of this incredibly caring team! Chiropractic care & massage is so important for our physical health. I find that when I’m physically aligned, all else follows to a calm well being.

Traveling is my passion while some other favorite things of mine include reading, sun/sand/sea, and learning. I am truly blessed to have my faith, family and friends.

Request Appointment

Meet our amazing team in person! Call today!


Meet the Team at inBalance Chiropractic and Wellness | (508) 425-3304